Frequently Asked Questions (FAQ)

1. How long does it take for my order to be processed?

Orders are usually prepared within 1–3 business days. During peak seasons, processing may take slightly longer. Once your order is ready, you will receive a confirmation email.

2. What shipping options are available?

We provide standard shipping to the United States and Germany. Orders below $115.99 have a $10.49 shipping fee. Orders $115.99 and above enjoy free shipping. Delivery typically takes 5–10 business days.

3. Can I track my order?

Yes! Once your order is shipped, we will send a tracking number via email. You can use it to monitor your shipment on the courier’s website in real time.

4. How do I cancel or change my order?

You may request cancellation before the order is processed. Contact our support team with your order number and name. Approved cancellations will be refunded within 2–3 business days.

5. What should I do if I receive a damaged item?

Please contact our customer support immediately. Provide your order number and photos of the damage. We will arrange a replacement or refund as quickly as possible.

6. How can I reach customer support?

Email: service@arvessahome.com
Phone: +1 (601) 604- 8094

7. Do you offer international shipping?

Currently, we ship only to the United States and Germany. We hope to expand in the future.