Return & Exchange Policy
At Arvessahome, we are committed to providing high-quality products and excellent customer service. Your satisfaction is our top priority. To ensure a smooth shopping experience, we offer a 21-day return and exchange policy for customers in both the United States and Germany.
1. Eligibility
- Items must be returned in their original condition, unused, and with all packaging and tags intact.
- Products damaged during shipping are eligible for a full refund or replacement.
- Customized or personalized products are not eligible for return unless they are defective.
2. Return & Exchange Period
- Customers in the United States and Germany can initiate returns or exchanges within 21 days of receiving their order.
- Once your return is approved, refunds will be processed within 2–3 business days to the original payment method.
3. How to Return
- Contact our customer service team with your order number and reason for return.
- Our team will provide a return authorization and shipping instructions.
- Send the item back using a secure, trackable shipping method.
- Once we receive and inspect the item, we will process your refund or exchange.
4. Refunds
- Refunds include the item price. Original shipping costs are non-refundable, except in cases of defective products.
- Refunds will be issued to the original payment method.
5. Exchanges
- If you wish to exchange an item, please specify the replacement product and any preferred size or color.
- Exchange shipping is free if the original item is defective; otherwise, return shipping is the customer’s responsibility.
6. Contact Information
Address: 115 County Road 5046, Newton, MS 39345, United States
Email: service@arvessahome.com
Phone: +1 (601) 604- 8094
Customer Service Hours: Mon–Fri, 9:00 AM–6:00 PM CST