Return & Exchange Policy

At Arvessahome, we are dedicated to offering high-quality products and dependable customer service. Your satisfaction is our highest priority. To support a confident shopping experience, we provide a 21-day return and exchange policy for customers in both the United States and Germany.

1. Eligibility

To qualify for a return or exchange, items must meet the following conditions:

  • Products must be unused and returned in their original condition

  • All original packaging, labels, and tags must be included

  • Items damaged during shipping are eligible for a full refund or replacement

  • Customized or personalized products are not eligible for return unless they are defective

2. Return & Exchange Period

Customers in the United States and Germany may request a return or exchange within 21 days of receiving their order.

Once the return is approved and processed, refunds are typically issued within 2–3 business days to the original payment method.

3. How to Return

To initiate a return or exchange, please follow the steps below:

  • Contact our customer service team with your order number and reason for return

  • Our team will provide return authorization and detailed shipping instructions

  • Ship the item back using a secure, trackable shipping method

  • Once the returned item is received and inspected, we will process your refund or exchange

4. Refunds

Refunds cover the item price only. Original shipping costs are non-refundable, except in cases where the product is defective.

All refunds are issued to the original payment method used at the time of purchase.

5. Exchanges

If you would like to exchange an item, please clearly specify the replacement product as well as your preferred size or color.

  • If the item is defective, exchange shipping is free of charge

  • In other cases, return shipping costs are the responsibility of the customer

6. Contact Information

If you have any questions or need assistance, please contact us using the details below:

Address: 115 County Road 5046, Newton, MS 39345, United States

Email: service@arvessahome.com

Phone: +1 (601) 604-8094

Customer Service Hours: Monday to Friday, 9:00 AM–6:00 PM (CST)